Hotel Overbooking Protection
Terms of Service
These Terms of Service are effective January 1, 2009.
How Hotel Overbooking Protection Works
A. DEFINITIONS

Throughout this document, "You" and "Your" refer to the person who is a member in good standing in Reservation Rewards as defined by the terms and conditions for Reservation Rewards. Membership must not have expired or been canceled by You or Reservation Rewards. "We", "Us", and "VSC" refer to Webloyalty.com, Inc. In addition, when in bold certain words and phrases are defined as follows:

Administrator means cynoSure Financial, Inc. You may contact the Administrator if You have questions regarding this coverage or would like to make a claim. The Administrator can be reached by customerservice@reservationrewards.com.

Coverage Period means the period starting on the Membership Effective Date Coverage will continue for as long as You are a member in good standing. (Good standing is defined by the terms and conditions for Reservation Rewards.) Coverage will stop on the date You or Reservation Rewards cancel Your membership in Reservation Rewards.

Evidence of Coverage (EOC) means this document. It describes the terms, conditions, and exclusions. The EOC is the entire agreement between You and Us. Representations or promises made by anyone that are not contained in this EOC are not a part of Your coverage.

Hotel Overbooking means when a hotel accepts more reservations than it has rooms available.

Membership Effective Date means the date You enroll as a member in Reservation Rewards.

B. COVERAGE AGREEMENT

If during the Coverage Period , You are unable to stay at a hotel located in the US that You reserved due to a Hotel Overbooking, We will reimburse You the reserved rate of Your room (excluding any taxes or fees) up to $500 per any 12-month period.

You must be a member at the time of the incident and at the time Your claim was processed. You must have booked and guaranteed Your room with a valid credit card and been provided with a reservation confirmation number.

C. HOW TO FILE A CLAIM

Contact the Administrator at www.reservationrewards.com to request a claim form. You must report the claim within ninety (90) days of the loss.

The following required items, must be sent to the Administrator at P.O. Box 7690, St. Clair Shores, MI 48080 and be postmarked within one-hundred and eighty (180) days of loss.

  1. The fully completed claim form.
  2. Proof of the hotel reservation.
  3. Proof of the Hotel Overbooking.
  4. Proof of stay at another hotel for that night.
  5. Any other documentation that may be reasonably requested by theAdministrator to validate a claim.
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